Client portal support

Client onboarding and support

  • Clear pre-login and post-login guidance
  • Security and support copy in one public place
  • The live CRM stays separate and protected

Onboarding

Guide clients from first login to first win

The onboarding page should reduce confusion, set expectations, and keep the first action achievable.

Client portal support Onboarding, release notes, security copy, and support routing around the live CRM.

This host is intentionally focused on support, onboarding, intake, or operational clarity around the live systems.

6 Portal support pages
Clients Primary audience
Separate Live app untouched

First Session

What onboarding should cover

Keep the page clear enough for clients and staff to use as a shared reference.

Access

What credentials, invites, or setup details matter.

First actions

What to do immediately after login.

Support handoff

Where to go when something does not match expectations.